Shipping of Real Kalpa Pharmaceuticals Gear

We guarantee the safe and timely delivery of your order. Here's how we ensure your peace of mind:

1. Delivery Guarantee

   • If your package is delayed by more than 15 days, seized by customs, or arrives damaged, we will reship your order at no additional cost.

2. Reputable and Trusted

   • We are a well-known and reputable company with years of experience in providing reliable service to our customers.

3. Clear Terms and Conditions

   • Our commitment to delivery is outlined in our terms and conditions, so you can shop with confidence knowing that we stand by our promises.

💡 Pro Tip: Make sure your shipping address is accurate to avoid delays, and feel free to contact our support team for updates or concerns.

We ship all orders using Registered Airmail to ensure secure and reliable delivery. Here's what you can expect:

1. Signature Required on Arrival

   • Your package will only be delivered once signed for, adding an extra layer of security.

2. Tracking Number Provided

   • Every shipment includes a tracking number, allowing you to monitor your package's progress from dispatch to delivery.

3. Safe and Reliable

   • Registered Airmail is a trusted method that ensures your order reaches you securely and promptly.

💡 Pro Tip: Once your order ships, check your email for the tracking information. If you have any concerns or need assistance with your shipment, feel free to contact our support team.

We aim to process and ship your order as quickly as possible. Here's how our delivery timelines work:

1. Order Processing Time

   • Once your payment is received, we will ship your order within 1–3 business days (Monday to Friday).

2. Delivery Time Based on Warehouse Location

   • USA Domestic Warehouse: Orders are delivered within 2–5 business days.
   • International Warehouse: Delivery typically takes 7–21 business days, depending on the destination and customs processing.
     

     📢 Warning: Mixed Orders Require Extra Shipping Fees! 📢

     🚫 Do NOT mix Domestic & International products in one order!
     💲 If you do, an extra shipping fee will be applied.
     ❗ Your order will be on hold until the extra fee is paid.

3. Factors Affecting Delivery

   • Delivery time may vary slightly based on the products ordered and the shipping source location.

💡 Pro Tip: You'll receive a tracking number as soon as your order ships, so you can monitor its progress. If you have any questions or concerns, our support team is here to help!

Yes, a signature is required for all shipments to ensure secure delivery.

Here's how it works:

1. Registered Airmail Shipping

   • All orders are shipped via Registered Airmail, a reliable method that includes tracking to monitor your package's journey.

2. Signature for Security

   • To guarantee the safety of your order, a signature is required upon delivery. This ensures the package is handed directly to you or someone at your address, minimizing the risk of loss or theft.

3. Tracking Your Order

   • Once your order ships, you'll receive a tracking number. Use this to stay updated on your package's status until it arrives.

💡 Pro Tip: Make sure someone is available at the delivery address to sign for the package. If you miss the delivery, your local postal service will provide instructions for rescheduling or pickup.

We prioritize your security and satisfaction with every order. Let us know if you have further questions!

es, we ensure that all packaging is as discreet as possible to protect your privacy and security.

Here's how we handle packaging:

1. Maximum Discretion

   • We prioritize discreet packaging to ensure your order remains confidential. Packages are plain, with no labels or markings that indicate the contents inside.

2. Secure Materials

   • While we can't disclose the exact materials used for security reasons, rest assured that our packaging is designed to protect your items during transit and ensure they arrive safely and intact.

3. Proven Experience

   • With years of experience, our packaging methods have been carefully developed to meet the highest standards of discretion and reliability.

💡 Pro Tip: If you have specific concerns or delivery preferences, feel free to reach out to our support team for additional assistance.

Your privacy and satisfaction are our top priorities. You can trust us to deliver your order securely and discreetly!

Yes, we offer USA domestic shipping for select products!

• Orders from our USA Domestic Warehouse are delivered in just 2–5 business days.
• This option includes products from top brands like Dragon Pharma, Kalpa Pharmaceuticals, British Dragon, and more.

Domestic shipping ensures faster delivery and hassle-free service for our customers in the United States.

Yes, we can ship to P.O. Boxes and APO addresses, but there are a few important points to keep in mind to ensure successful delivery:

1. Provide Accurate Information

   • When placing your order, include your P.O. Box or APO address in the designated shipping details field.
   • Additionally, leave a note with your shipping info in the comment section during checkout to help us process your order correctly.

2. APO Shipping Considerations

   • Delivery to APO addresses depends on the specific location and local postal restrictions. While we strive to accommodate all orders, some APO destinations may have limitations.

3. Reliable and Secure Delivery

   • We use discreet packaging and trusted shipping methods to ensure your order reaches its destination securely.

💡 Pro Tip: If you're unsure about shipping to your location, contact our customer support team before placing your order for clarification and assistance.

We're committed to making your shopping experience smooth and worry-free, regardless of your delivery address. Let us know if you have further questions!

If your order status shows as Semi-Shipped, it means your order is being sent in multiple packages. Here's what it entails:

1. Partial Shipment

   • Part of your order has already been shipped and is on its way to you.
   • The remaining items are still being processed and will be shipped within a maximum of 5 business days after the first package is sent.

2. Why Split Shipments?

   • Dividing orders into multiple packages depends on factors like:
     • The type of products ordered.
     • The total size or weight of the order.
     • Shipping logistics to ensure safe and efficient delivery.

3. Tracking Multiple Shipments

   • You will receive a separate tracking number for each package as it ships, so you can monitor the delivery of all items.

💡 Pro Tip: If you have questions about the status of your remaining shipment, feel free to contact our customer support team for updates.

We ensure all parts of your order are shipped securely and promptly. Rest assured, you'll receive everything you ordered!

You can find your tracking number in your Order History under the "My Orders" section of your account. However, there are a few important points to keep in mind:

1. When Tracking Numbers Are Available

   • For security reasons, tracking numbers are not displayed immediately.
   • They will appear in your account no earlier than the estimated date of arrival for your package.

2. Need It Earlier?

   • In special cases, we may be able to provide your tracking number sooner.
   • Please contact our Customer Support Team by creating a ticket and include your Order ID and request details.

3. How to Use Your Tracking Number

   • Once available, use your tracking number to monitor your package's progress and estimated delivery date.

💡 Pro Tip: Ensure your email address is up-to-date in your account, as we may send tracking updates directly to your inbox.

We're here to provide a secure and seamless delivery process. If you have any questions, feel free to reach out to us!

If your package is late, don't worry—our shipping is guaranteed, and you will receive your order. Here's what you need to know and how to proceed:

1. Stay Calm—Delays Happen

   • While delays are uncommon, they can occasionally occur due to factors outside our control, such as postal service issues or customs processing.
   • Rest assured, we guarantee delivery and will ensure your order reaches you.

2. Understand Delivery Timeframes

   • If your package hasn't arrived by the expected delivery date, please wait an additional 15 days to account for any potential delays.

3. Next Steps

   • After 15 days past the expected arrival date, create a support ticket and provide the following details:
     • Order ID
     • A brief explanation of the issue.
   • Our customer support team will investigate promptly and work to resolve the situation, whether that means locating your package or arranging a reshipment.

4. Proactive Tip

   • When placing an order, consider possible postal delays and plan accordingly, especially if your order is time-sensitive.

We are committed to your satisfaction and will ensure that your order is delivered securely, even in the rare event of a delay. Contact us anytime for assistance!

If your package arrives damaged, don't worry—we're here to help and ensure you are compensated. Please follow these steps:

1. Do Not Discard Anything

   • Keep the entire package, including the damaged contents, packaging materials, postal labels, and envelope. These are essential for resolving the issue.

2. Document the Damage

   • Take clear and detailed pictures of the following:
     • The outer packaging, including any visible damage.
     • Postal labels and tracking information.
     • The contents of the package, showing the damage.

3. Contact Us

   • Reach out to our customer support team as soon as possible.
   • Provide your Order ID and explain the situation briefly.
   • We will supply you with the appropriate email address to send the pictures and any additional information.

4. Compensation Guaranteed

   • Once we receive the required details, we'll assess the situation and arrange for compensation or a replacement promptly.

💡 Pro Tip: To speed up the process, ensure your pictures are clear and show all relevant details of the damage.

Your satisfaction is our priority, and we'll work quickly to resolve any issues. Feel free to contact us if you have further concerns!

If your package is not delivered, it may have been seized at customs or lost in the mail. Rest assured, we're here to help. Here's what you should do:

1. If Your Package is Seized

   • Contact us immediately to report the issue.
   • Provide your Order ID and any related details to help us investigate the case.
   • Once verified, we will reship your order at no additional cost.

2. If Your Package is Lost or Delayed

   • If your order has not arrived within the allocated delivery time frame, please email us or submit a ticket.
   • Allow up to 24 days from the expected delivery date for postal delays. If you still haven't received your package or any notification, update us with the order details, and we'll investigate.
   • If confirmed, we will reship your order at no charge.

3. Locations Where Reshipping is Not Available

   • Unfortunately, we cannot reship orders to the following locations:
     • Australia
     • Canada
     • New Zealand
     • Singapore
     • South Korea

4. Pro Tip

   • Ensure your shipping information is accurate and up-to-date when placing an order to minimize delivery issues.

We prioritize your satisfaction and will do our best to resolve any issues with your order. Don't hesitate to contact us if you have questions or need further assistance!